Four numbers crew performance tracking software should show you
You could track a dozen numbers. These four do most of the work.
1. Revenue per hour
It's job revenue divided by the hours that person spent on it. In a production trade, it's the fairest single measure. It pays off for finishing well, not for looking busy. The fast installer and the careful one both look good on it. The one coasting doesn't.
2. Gross profit per hour
Same idea, after material. This one catches the crew that posts big revenue while burning through resin and flake. Revenue per hour alone would make that crew look great.
3. Labor cost percent
This is what you paid in labor against what the work brought in. Track it per person and per crew. You'll see it drift a few points long before it shows up in the bank account.
4. Attendance and on-time rate
It's boring, and it's the best predictor on the list. A crew that starts twenty minutes late loses an hour a week per person. Nobody remembers it happening. The scoreboard checks start times against the scheduled start for each position, with a grace period you set. So there's no more arguing about Tuesdays.
Next to those sit callback rate, out the door rate, days logged, average day revenue and total hours. You see the change from last period on each one, plus a plain note on how to improve it.
One score, with weights you control
Twelve numbers is a dashboard. One number is a conversation. CoatHQ rolls performance into a score out of 100. It weighs revenue per hour, attendance, clean work with no exceptions and labor efficiency. You can change the weights. A shop that lives on callbacks should weight quality differently than one that lives on volume.
Use it the way a score should be used. Pick the one talk worth having this week. Don't use it to rank people for sport.
A scoreboard the crew can actually see
A scoreboard nobody looks at changes nothing. You get leaderboards by score, revenue per hour, clean rate and revenue, and you pick which ones show. There's a wall display mode for the shop TV. The crew view has a personal tab and a board tab. So an installer sees their own numbers right next to the team's.
Time away lives in the same place. That way the board won't quietly punish somebody for approved PTO.
Score last month with us
Bring one pay period of jobs and hours. We'll load it and show you the board your crew would see.
Sign up nowPay that matches the structure you already run
Coating shops pay every way there is. Flat hourly. Commission only. Base plus a max, maybe with a production bonus on top. Best-of tiers, or something custom you built yourself. CoatHQ prepares pay on whatever structure you already use, with overtime and PTO accrual. It won't force you onto one model.
A pay run moves from draft to review, then approved, then paid. It locks once approved, and an audit trail shows who approved what. A bonus, a deduction or an override gets logged as an adjustment. Nobody quietly edits the math. Then you export to CSV.
Know where it stops: this prepares gross pay. It doesn't file taxes. Your payroll provider or accountant still does that part. What this cuts out is the spreadsheet work before you hand it off.
And the part most owners skip
Installers get their own portal. They can clock in and out with a live timer. They see their current and past pay periods, plus a plain "how you get paid" page. There's a shift approval flow too. The employee sends in a shift. An admin approves it with revenue and exceptions, and the shift joins the numbers.
That pay page does more to keep good people than any leaderboard. Most pay fights aren't about the amount. They're about not knowing how the number got figured.
Where we're careful on purpose
Two notes, because performance data is easy to misuse:
- Attendance is read-only against pay. The board reads start times. It doesn't dock anybody. Wiring lates into pay should be a choice you make on purpose. It shouldn't be a default you inherit.
- A crew leaderboard isn't a rare feature, and we won't claim it is. Other platforms sell leaderboards too. The difference here is depth. Revenue per hour and gross profit per hour tie to real pay runs and real job costing. And it's built for a coating crew, not a dispatch board of solo techs.
Frequently asked questions
What is crew performance tracking software?
It's software that turns clock-in data and job revenue into numbers for each person. Think revenue per hour, gross profit per hour, labor cost percent, attendance, on-time rate and callback rate. Then who carries the crew is a number instead of an opinion.
Does CoatHQ run payroll?
It prepares pay. It doesn't file taxes. Each run is figured on your pay structure. It moves from draft to review, then approved and paid, and it locks once approved. Then you export it to CSV for your provider or accountant.
Can installers see their own numbers?
Yes. There's a crew view with a personal tab and a board tab. There's also a self-service portal with current and past pay periods. It explains in plain English how the pay was figured.
Does a late clock-in automatically cut someone's pay?
No. Start times get checked against a scheduled start with a grace period. The scoreboard is read-only against pay on purpose.
Where does job revenue per person come from?
From the job. Revenue gets split across the crew that worked it. The hours come from clock-in tied to the appointment. That's the same data that feeds job costing. So you have one set of numbers, not two.